Returns, Refunds & Exchanges
At Shaver Shop we believe we should offer the customer the best possible advice and customer service. If something that you have purchased at Shaver Shop isn’t right, or if you change your mind, we are happy to accept a return.
Under the New Zealand Consumer Law, you have guaranteed rights for the goods you purchase from Shaver Shop. These rights cannot be excluded and apply over and above this policy.
Although we are not required to provide a refund or replacement if you change your mind, we can refund the purchase price or exchange products purchased at Shaver Shop subject to the following conditions:
- Returned within 21 days of purchase with your proof of purchase
- Item must be in original condition (including packaging) and not used
- Gift cards are not eligible for a refund or exchange if you change your mind
If you request a refund, the original purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.
If something that you have purchased is unsafe; incorrectly described; doesn’t do what we said it would; or has a major problem that would have stopped you from buying the item if you had known about it, you can return this product for a full refund or exchange.
If the problem is not major or can be easily fixed, we will repair the item within a reasonable time or replace it.
If you wish to return a product during a trial period offered by a manufacturer for reasons other than the product being faulty, you need to follow the instructions provided by the manufacturer.
If you wish to return a product, or seek a refund or replacement, you can return the product to your closest Shaver Shop store or contact our Customer Service team via 1300 SHAVER (742837) or firstname.lastname@example.org.